Returns and Refunds
If your order doesn’t meet your expectations, you have the option to initiate a return within a 14-day period from the date of receipt, without the need to provide a specific reason. However, this return policy applies only if the product remains unused and undamaged. Please note that used or damaged products are not eligible for return.
Once you’ve decided to proceed with a return, you’ll have a total of 30 days from the date of withdrawal to send the product back to us. Upon receiving the returned product within 14 days, we will process a full refund for your order, excluding any delivery costs incurred for shipping the goods outside of the EU. The cost associated with returning the product is your responsibility.
Withdrawal Form
To initiate a product return, kindly complete the following form. You can either reply to your order confirmation email with this information or send it to contact at onestepahead.info. Once we receive your message, we will provide you with detailed instructions to ensure a smooth return process.
I hereby provide notice of my withdrawal from the contract of sale for the following products:
Received product on (date):
Product / Products:
Your name:
Your address:
Current date:
Order number:
We hope this revised version clarifies your returns and refunds process effectively. If you have any further questions or need assistance, please don’t hesitate to contact us.